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Archangel’s Central SchoolPappanamcode · Trivandrum

School website, apps and payments

Privacy Policy

How information is used, how to contact the school, and the payment terms that apply to our services.

Last updated: 29 September 2026.

Archangel’s Central School is an educational institution run by Archangel Trust.

This policy explains how we handle personal information through our school website, student and parent services, Staff App and school applications, including Archangels Digital Library, and associated online payment services. The permanent policy address is https://archangelschool.in/privacy/.

1. School and contact details

Archangel’s Central School, Sathyan Nagar, Industrial Estate, Trivandrum 695019, Kerala, India. Locality: Pappanamcode.

For admission-enquiry privacy requests, contact admission@archangelschool.in.

For other school-app privacy questions, account requests and payment assistance, contact archangelscentralschool@gmail.com, or call +91 9961877996 or +91 9778290907. Please identify the service or app concerned so the office can direct your request correctly.

2. Information used for each service

We use information relevant to the service you request or the school records you are authorised to access. The information involved differs between a public website visitor, an admission enquiry, an enrolled family and a staff account.

  • Admission enquiries: parent or guardian name, mobile number, child’s first name, class of interest, academic year, optional email/current-school information, any message you choose to provide, contact consent and an optional fee-information request. We also record the enquiry reference, source page, status and follow-up history. Security checks can use technical request information, including hashed network/browser information, to reduce misuse and duplicate submissions.
  • Student and parent services: account identifiers, authorised student/guardian profile information, class details, photographs where supplied, academic information made available through the service, school communications, fee invoices and relevant service orders. Information already supplied during enrolment may be used to provide these services.
  • Staff App: account and profile information, work contact details, role/access information, school records relevant to the staff member’s responsibilities, and records of actions taken through the service.
  • Payments and service orders: payer/contact details, student or service reference, invoice/order information, amount, transaction references, payment status, receipts and refund/reconciliation records.
  • Digital Library: the app retrieves published catalogue and reading material from the school service. Downloaded editions, bookmarks and reading progress are stored on the device. Network requests can also generate technical logs at the school’s hosting service. Device backup or transfer may retain local app data according to your device settings.
  • Technical operation: websites and authenticated apps use cookies, browser/device storage or cached files for sessions, selected accounts, preferences, downloaded material and efficient operation. Hosting and service providers may process request/security logs.

For a first admission enquiry, please do not upload identity documents or send identity-document numbers, passwords or private medical information. The office will explain any enrolment-document requirements separately.

3. Why we use information

We use information to respond to enquiries, arrange admission guidance and visits, provide authorised school/app access, maintain necessary school records, share school communications, process and reconcile payments or orders, support users and protect services against misuse. Activity and transaction records help the school resolve errors, confirm actions and handle requests or disputes.

An admission enquiry does not create a student enrolment or reserve a place. Applicable eligibility, available places and enrolment documents are checked separately by the school office.

4. Phone, email and WhatsApp communication

When you consent to contact about an admission enquiry, the school may respond by phone, email or WhatsApp using the details you provide. Relevant information is available to authorised office staff and school personnel handling the enquiry. Fee information is shared privately when requested and must relate to the appropriate class and academic year.

You may ask the office to stop optional admission follow-up or change your contact details. Required enrolled-family, account-security or payment communications may still be needed for the service concerned. A separate promotional purpose requires an appropriate notice and choice; submitting an enquiry is not an unrestricted marketing permission.

WhatsApp messages are handled through WhatsApp/Meta services and are also stored on recipients’ devices according to their settings. The school cannot erase every copy of a message held by another recipient or provider simply by deleting its own enquiry record.

5. Access and service providers

School personnel should access personal information only for their assigned school responsibilities. Providing a staff contact or selecting an alert recipient does not by itself authorise unrestricted access to school records.

Information is also processed by the services needed to operate the website/apps, hosting, email, communications and payments. These include WordPress.com hosting for the school website, the hosting services used by the student/staff web apps, email providers used for school communications, WhatsApp/Meta for WhatsApp messages and Razorpay and participating banks/payment networks for online payments. A provider may operate systems outside India; processing location and provider-controlled records depend on that service.

We may disclose relevant information where needed to resolve a payment dispute, prevent fraud, comply with an applicable legal obligation or respond to a lawful request. Any other proposed disclosure or use must have an appropriate basis and, where required, notice or consent.

The school does not give unrelated members of the public access to private student, staff or payment records through the public website. Public school photographs, activities and publications are addressed separately below.

6. Children’s information and school photographs

The school serves children and handles information supplied by parents/guardians and authorised school personnel for education and related school services. We use parental/guardian involvement and permissions appropriate to the service and applicable requirements. Young children should use school apps with appropriate adult guidance.

The public website may display selected school photographs, activities or student work approved for publication. Parents, guardians and staff may contact the office about a photograph or publication involving them or their child, including requests for correction or removal from school-controlled pages. Copies shared or saved by others may remain outside the school’s control.

The initial enquiry form is intended for a parent or guardian. It should not be used to provide unnecessary sensitive information about a child.

7. Online payments

Razorpay processes online payments for relevant school services. Payment checkout may collect payer and payment-method information and pass the school the information needed to identify, confirm, reconcile or refund a transaction. Razorpay and the participating bank/payment service handle their own processing under their applicable notices and terms; see Razorpay’s Privacy Policy.

Please enter payment credentials only in the authorised payment checkout. Do not send card numbers, CVV, banking passwords, UPI PINs or payment OTPs to school staff by email, WhatsApp or an enquiry form.

The school’s record of an invoice/order, transaction reference, receipt and payment status is distinct from the payment provider’s records. Closing an app account or requesting deletion does not automatically cancel an invoice, refund a payment or remove accounting records that must be retained.

Payment, refund and cancellation terms appear in the separate section below on this same policy page.

8. Retention

The school’s retention policy for an admission enquiry closed without admission is six months after closure. That period applies to the unsuccessful enquiry and related school-controlled personal information, subject to a necessary legal hold or unresolved dispute. It does not apply to enrolled-student profiles, enrolment documents, educational records, staff records, invoices, payments or other operational records.

Records for enrolled students, staff, accounts and payments are retained for the service, school administration and applicable recordkeeping, accounting or legal purposes. Records no longer needed for those purposes should be removed or anonymised. The relevant reason will be explained when handling a deletion request; no single six-month period covers all school records.

Local browser/app copies can remain until cleared through the app, browser or device settings. School backup, security/replay records and service-provider copies may have separate retention limits. Where a record must be retained, use and access should be limited to the reason for retaining it.

9. Request access, correction or deletion

You may contact the office to ask about your information, correct an inaccurate detail, withdraw optional contact consent, or request deletion of an enquiry or an app account and associated data. You can make a request by email even if you have uninstalled the app or cannot sign in.

For Archangels Digital Library, Student App or Staff App account/data requests, email archangelscentralschool@gmail.com. Include the app/service name, your registered contact or account identifier, and the request. For admission-enquiry requests, email admission@archangelschool.in, quoting the enquiry reference if available.

The office may ask for proportionate identity or guardian verification to protect the information. Please do not send passwords, full payment credentials or unnecessary identity documents in the first message. We will review the request and explain the action, any necessary retained records and the expected completion process.

An app-account deletion request concerns the account and associated personal data. Deactivating access alone is not the same as deleting account data. Some school, employment or transaction records may need to remain for a stated recordkeeping or legal reason. Requests concerning children should be made by the parent/guardian or another appropriately authorised person.

For Digital Library downloads, bookmarks and reading progress stored locally, app-data/device controls can remove those local copies. Uninstalling or clearing a local app does not by itself remove server records or device/cloud backups. Contact the office for any information held by the school.

10. Security and user choices

We use appropriate access restrictions and practical safeguards for the school services. No internet service, device or transmission can be guaranteed completely secure. Keep your account credentials private, use your own authorised access and sign out on shared devices. Contact the office if you believe your account or information has been misused.

Browser and device controls can clear stored data or restrict cookies; some sign-in, saved preferences or offline features may then stop working. Links to maps, social networks, payment services or other external websites are governed by those services’ own privacy practices. Opening such a link may share technical request information with that service.

11. Updates and concerns

The latest approved version will remain available at https://archangelschool.in/privacy/. We will record its effective/update date and communicate material changes as appropriate. Where a changed purpose requires fresh consent, publication of new wording alone does not supply that consent.

Please raise privacy concerns using the contacts in Section 1, identifying the service concerned. We will route them to the responsible person at the school and explain the next steps. Your applicable rights and remedies are not removed by this policy.

Payment, Refund and Cancellation Terms

These terms apply to relevant school payments and associated service orders. Payment and refund queries should be directed to the school office using the contact details below.

A. Payment terms

  • Amounts are quoted in Indian Rupees. The payable amount and any applicable payment charges should be shown before payment. Approved fees for an academic year remain subject to the school’s communicated schedule.
  • Online payments are processed through Razorpay and the participating bank/payment services. Retain the invoice/order ID, transaction reference and receipt for queries.
  • If a payment is declined, pending or debited without a successful school receipt, contact the office with the transaction reference before making another payment. Bank reversals, payment settlement and refund credits depend on the payment service and bank; an attempted payment alone does not establish a reconciled school receipt.
  • Duplicate/excess payments are checked against the relevant invoice/order and reconciled before refund. An approved refund may be returned through the original payment method or arranged directly through the school office after verification. The office will confirm the applicable refund arrangement with the payer.
  • Payment-provider transaction/convenience charges and taxes are governed by the terms shown for the payment and applicable requirements. These charges are not refunded unless required by law.
  • Contact the school about payment queries or disputes. This does not remove applicable bank/payment-provider dispute processes or statutory rights.

B. Refund and cancellation schedule

  • School fees: generally non-refundable and non-transferable once paid. Verified duplicate/excess payments and qualifying failed/timeout transactions are addressed separately.
  • Canteen orders: the cancellation window ends when preparation starts or five minutes after successful payment, whichever is earlier. After that, orders are generally non-cancellable/non-refundable. Where an item is unavailable, the school offers a refund of the principal amount or a suitable replacement. No-show orders are generally non-refundable. These terms concern the separate ordering service; they do not add canteen ordering to the new marketing website.
  • Events/workshops: the school provides a refund of the base fee, less payment charges, for cancellation at least 48 hours before the event. Later cancellation or cancellation after commencement is generally non-refundable. If the school cancels, the school provides a base-fee refund subject to applicable non-recoverable third-party costs, or rescheduling.
  • Transport: the current/ongoing month is generally non-refundable once started. The school may allow an adjustment from a later billing cycle for mid-term enrolment/withdrawal.
  • Refund method: eligible refunds are made through the original payment method or arranged directly through the school office after verification. The office will confirm the method with the payer.
  • Review and initiation: refund requests are normally reviewed within 3–5 working days. Approved refunds are normally initiated within 7–10 working days. The office will advise you if further information or verification is needed.
  • Bank credit time: refund initiation is separate from the time taken for funds to reach the payer. Credit time depends on the payment provider and bank; it may take additional working days after initiation.

C. Payment/refund requests

Contact archangelscentralschool@gmail.com or the school office on +91 9961877996 / +91 9778290907. Provide the payer name, relevant student/service reference, invoice/order ID, payment ID if available, amount, date and reason for the request. Do not send card details, PINs, passwords or OTPs.